Key Highlights:

Module 1: Self-Awareness and Personal Effectiveness

Topics Covered:

✅ Emotional intelligence (EQ)

✅ Strengths and weaknesses analysis

✅ Time management & prioritization

Activities:

✅ Johari Window exercise

✅ Personal SWOT analysis

✅ Time audit worksheet

Module 2: Communication & Interpersonal Skills

Topics Covered:

✅ Verbal and non-verbal communication

✅ Active listening and empathy

✅ Conflict resolution and assertiveness

Activities:

✅ Role-plays for difficult conversations

✅ Listening drills

✅ Peer feedback sessions

Module 3: Critical Thinking & Problem Solving

Topics Covered:

✅ Decision-making models (PDCA, 5 Whys, Fishbone)

✅ Creative thinking techniques (SCAMPER, Mind Mapping)

✅ Root cause analysis

Activities:

✅ Real-life case problem solving

✅ Brainstorming sessions

✅ Team-based puzzle exercises

Module 4: Teamwork and Collaboration

Topics Covered:

✅ Stages of team development (Tuckman’s model)

✅ Working in diverse teams

✅ Virtual team collaboration

Activities:

✅ Group challenges

✅ LEGO serious play / team building games

✅ Trust-building exercises

Module 5: Leadership & Initiative

Topics Covered:

✅ Leadership vs. management

✅ Taking ownership and accountability

✅ Motivating others

Activities:

✅ Leadership styles quiz

✅ Group projects with team leads

✅ Peer-led mini training

Module 6: Adaptability & Resilience

Topics Covered:

✅ Managing change and ambiguity

✅ Stress management techniques

✅ Growth mindset development

Activities:

✅ Case study on workplace change

✅ Guided mindfulness or breathing session

✅ Stress trigger mapping

Module 7: Goal Setting and Career Planning

Topics Covered:

✅ SMART goals and vision boards

✅ Career pathing within the organization

✅ Continuous learning mindset

Activities:

✅ Create individual development plans (IDPs)

✅ Career vision statement writing

✅ Goal setting workshop

Module 8: Business Etiquette & Professionalism

Topics Covered:

✅ Email and meeting etiquette

✅ Dress code and grooming

✅ Workplace ethics and conduct

Activities:

✅ Mock meetings or email etiquette drills

✅ Scenarios for ethical decision-making

Module 9: Customer Orientation (for client-facing roles)

Topics Covered:

✅ Understanding customer needs

✅ Managing expectations and complaints

✅ Building long-term client relationships

Activities:

✅ Role-play on customer conflict

✅ Creating empathy maps for customers

Module 10: Digital Skills for the Workplace

Topics Covered:

✅ Excel, PowerPoint, and collaboration tools (Teams, Slack, Trello)

✅ Data privacy and cybersecurity basics

✅ Working in a hybrid/remote setup

Activities:

✅ Task management challenge using tools

✅ Spreadsheet exercise: KPI tracking